In case of bad weather your entire deposit, 100% of it, will be returned to you in the same method of payment it was received.
We can’t fight the elements
No matter how hard we try to manage things in our path, not everything in life can be controlled! There are certain situations and occurrences that are completely beyond our reach. Let us just consider ourselves lucky if the amount of those uncontrollable events that lead to misfortunate outcomes remains low.
Bad weather and poor sailing conditions are definitely some of those uncontrollable events that nobody, not the appreciated client or us, can change as we wish. Thankfully, Ibiza summers are not known for their down days. On the contrary, most of the summer days in Ibiza are comprised of beautiful sunny clear skies and calm transparent waters. Saying we have approximately five ugly weather days during the summer in Ibiza is already on the verge of pushing it to a larger number than what we expect to encounter.
We understand your worry
“What happens if the booking for my group ends up landing on one of those unfortunate and uncontrollable days of bad weather or poor sailing conditions”, you may ask. The answer to this is rather simple and you are still in luck! Here, in CharterAlia, we do not anticipate that you know the weather results for the date you book just as we hope you do not fault us for not being able to change them. Although we may not be able to predict the weather conditions, we can definitely determine our outlook and how we handle these situations. Because of this, we are more than happy to work with you to assure that your experience is not completely taken from you.
We are more than flexible!
We ask that you communicate with us and let us know what day would best fit your entire group to reschedule your outing for an unforgettable day at sea. We give you our word that we will do everything in our power to assure just that! Our priority is to make sure that your experience at sea is one that you will remember for a lifetime and we are thrilled that you have confided in us to provide it for you. No need to worry, working together to find a date that is available and best suits your group is usually the beginning of turned events for the better!
In the event that the customers have booked the Megacatamaran for 100 pax or Wooden Golette for 40 pax, and due to the weather conditions we can’t sail on them, we’ll propose an alternative with several catamarans in order to accommodate all passengers. We will move heaven and earth in order to make sure you and your group can sail!
Worst case scenario, we will refund 100% of your deposit
Unfortunately, for some, this is the end of a road not fully travelled. If, by chance, no other day available is convenient for you and your group, there are still bright skies ahead. As much as we would love to offer you a remarkable day full of laughter and fun, we understand that it may not always be possible. If this is your case, we guarantee you a full refund. Your entire deposit, 100% of it, will be returned to you in the same method of payment it was received.
Looking for the best customer experience possible!
As you probably already noticed by previous conversations that we may have had, we pride ourselves in the contentment of our customers. We strive to give you an experience you will always remember with friends you will never forget! There is no better feeling than knowing we have given our customers what they give us each day we are out at sea… satisfaction! That, we will never deprive you of.
Charteralia – yacht charter in Ibiza – Our story.