What happens if you need to cancel but you still are planning on coming on another time? No worries, we have it all under control 🙂
This voucher works simply: we mark your booking status as “cancelled with voucher” so we know that we have a deposit saved from you. No need for official files or codes! We are a small company so these things usually don’t get lost.
Non-Expirable Voucher
The best part is, this voucher does not expire ever. It can be used for any time-slot, high or low season. The process is very simple 😉
This voucher is personal and linked to the email address or phone number of the person who made the payment and was listed as the holder of the cancelled booking. While it can be transferred and used by friends or family, it is strictly forbidden to sell, trade, or use the voucher for commercial purposes or as a promotional tool for third-party businesses.
Once you get in touch with us for a new booking, we’ll give you a quotation for the new booking and we will subtract the amount of the voucher.
To secure the booking, we ask the customers to complete what’s left to pay for the booking (after voucher).
Vouchers can only be redeemed for any boat owned directly by CharterAlia. Vouchers cannot be redeemed for third parties’ boats regardless of the original booking.
If the new booking costs less than the current voucher, it’ll be necessary to still secure the booking with a payment of 400 euro (minimum for deposits), and the remaining balance will be kept on the voucher for later use.
The voucher can only be used for the same time frame the client booked originally. For instance, a voucher generated by a full day can be used only for full day bookings.
Likewise, if the voucher has been generated with an overnight stay, it must be applied to the same number of days or more to the original booking.
If your voucher was for a combo of two boats and your new request is for one boat, we’ll use only half of the voucher (corresponding to one boat)
When can I use this voucher?
In order to avoid having a group cancel to get a voucher and do a new booking for last minute prices, the voucher is valid a month after it has been issued.
Other than that, you’re completely free to use the voucher as you so desire 🙂
If you want to know more about this, please send us a message at info@charteralia.com where we’ll answer all your questions.