Voucher activation

What happens if you need to cancel but you still are planning on coming on another time? No worries, we have it all under control 🙂 In order to offer the most flexibility as possible to our clients, some cancellation cases can be settled with a “voucher” of the amount of money the client has paid by the time the cancellation was official.

This voucher works simply: we mark your booking status as “cancelled with voucher” so we know that we have a deposit saved from you. No need for official files or codes! We are a small company so these things usually don’t get lost.

Non-Expirable Voucher

The best part is, this voucher does not expire ever, and it’s possible to transfer it to someone else if you decide to give it to a friend or family member. It can be used for any time-slot, high or low season. However, it must be used for the same type of boat and time frame (if the voucher was given for a catamaran, it can be used for another catamaran for the same time frame).

The process is very simple 😉

Once you get in touch with us for the new booking, we’ll give you our best discounted price (if possible) for the dates you selected. On top of said discount, we will subtract the voucher.

To secure the booking, we ask the customers to complete what’s left to pay for the booking (after voucher).

If the new booking costs less than the current voucher, it’ll be necessary to still secure the booking with a payment of 400 euro (minimum for deposits), and the remaining balance will be kept on the voucher for later use.

The voucher can only be used for the same time frame and the same boat model the client booked originally. For instance, a voucher generated by a full day can be used only for full day bookings.
Likewise, if the voucher has been generated with an overnight stay, it must be applied to the same boat and the same number of days or more to the original booking.

If your voucher was for a combo of two or more boats, and your new request is for one boat, we’ll use half of the voucher.

When can I use this voucher?

In order to avoid having a group cancel to get a voucher and do a new booking for last minute prices, the voucher is valid a month after it has been issued.

Other than that, you’re completely free to use the voucher as you so desire 🙂

If you want to know more about this, please send us a message at info@charteralia.com where we’ll answer all your questions.

If you are curious, here you can read the story of our company, CharterAlia, boat rental in Ibiza and Formentera.

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